Terms of Service
Last updated: August 13, 2026
1. Agreement to These Terms
These Terms of Service ("Terms") govern your access to and use of the FireInspection360 websites, web applications, and mobile applications (together, the "Services"), which are provided by Fire Safety Technical Services, LLC ("FireInspection360", "we", "us"). By creating an account, submitting information, making a payment, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
If you use the Services on behalf of a business or public agency, you represent that you are authorized to accept these Terms on its behalf, and "you" includes that organization.
2. What the Services Are, and Who Controls Your Records
FireInspection360 provides software that fire departments, fire districts, and similar authorities having jurisdiction (each, a "Department") use to manage fire prevention work such as permits, inspections, plan review, pre-incident planning, hydrants, inspection testing and maintenance ("ITM") reports, investigations, and public education.
This is important to understand: the Department, not FireInspection360, controls the records in its account and makes every decision recorded in them. We host and process that information on the Department's behalf and under its direction. We do not review, approve, deny, issue, or revoke permits; we do not conduct inspections; we do not determine code compliance; and we do not set fees. Questions, disputes, appeals, and corrections concerning any record, decision, deadline, or fee must be directed to the Department that issued it. Each Department is responsible for its own compliance with the laws that apply to it, including public records, retention, and notice requirements.
3. Not an Official Determination or Legal Advice
Content shown in the Services, including inspection results, violation notices, tag statuses, due dates, calculated fees, certificates, maps, jurisdiction lookups, and generated documents, is provided for convenience. It does not itself constitute an official act, order, determination, certification, or legal advice unless the Department confirms it as such through its own process. The Department's official records govern in the event of any discrepancy. Do not rely on the Services as the sole basis for a life safety, construction, occupancy, or compliance decision.
Reference materials, code citations, calculators, and similar tools may be incomplete or out of date and are not a substitute for the adopted codes and ordinances that apply to your property or project.
4. Accounts
You must provide accurate and complete information when you register, and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Do not share an account with another person; where a Department requires individual accountability, shared accounts defeat it. Notify us at [email protected] promptly if you believe your account has been accessed without authorization.
Accounts associated with a Department are administered by that Department, which may create, modify, suspend, disable, or remove access to its own accounts and may view activity associated with them. We may also suspend or terminate an account that we reasonably believe violates these Terms, poses a security risk, or is being used to abuse the Services.
The Services are not directed to children under 13, and we do not knowingly permit them to register.
5. Acceptable Use
You agree not to:
- Submit information you know to be false, or impersonate another person, business, or public official.
- Register accounts by automated means, or submit forms, requests, or reports in bulk or on behalf of people who have not asked you to.
- Access records, accounts, properties, or Departments other than those you are authorized to access, or attempt to circumvent any access control.
- Probe, scan, overload, or interfere with the Services or the infrastructure they run on, or use automated tools to extract data at a scale that degrades service for others.
- Upload malicious code, or content that is unlawful, harassing, or infringing.
- Reverse engineer, decompile, resell, or create derivative works from the Services, except to the extent that restriction is unenforceable by law.
Some parts of the Services can be used without an account, such as reporting a possible code violation or paying a fee from a link. The rules in this section apply to that use as well.
6. Content You Submit
You retain ownership of the information, documents, and photographs you submit ("Your Content"). You grant FireInspection360 a non-exclusive, worldwide license to host, store, reproduce, transmit, display, and process Your Content solely to operate and support the Services and to make it available to the Department and to others whom the Department authorizes. This license continues for as long as the Department retains the record.
You represent that you have the right to submit Your Content and that doing so does not violate any law or the rights of any other person. Do not submit sensitive personal information that the Services do not ask for, such as payment card numbers, Social Security numbers, or health information, in free text fields, notes, or photographs.
Be aware that information you submit to a Department may become subject to disclosure under public records laws, and may be shared with other agencies. That is a matter between you and the Department.
7. Fees and Payments
Fees shown in the Services are set, assessed, and collected by the Department. FireInspection360 does not set fee amounts and is not the merchant of record for Department fees.
Where online payment is offered, it is processed by a third-party payment provider selected by the Department. Your payment is also governed by that provider's terms. We do not receive or store full payment card numbers.
Refunds, credits, overpayments, duplicate charges, chargebacks, late fees, and penalties are determined by the Department under its own policies and applicable law. Direct all such requests to the Department. If you believe you were charged and your payment was not recorded, contact the Department promptly and, if it helps, copy us at [email protected] so we can assist the Department in researching it.
A payment is not complete, and no permit, inspection, or approval is granted, merely because a payment page was submitted. Rely on the confirmation shown by the Department's record, not on the payment screen alone.
8. Text Messages (SMS)
If you opt in, the Department may send you text messages about the status of your permits, inspections, plan reviews, and related activity, and, where the Department offers it, may allow you to activate a permit by text.
- Message frequency varies and depends on your activity with the Department.
- Message and data rates may apply. Your mobile carrier's charges are your responsibility.
- Reply STOP to any message to stop receiving them. Reply HELP for help, or contact [email protected].
- You may also turn messages off at any time in your profile.
- Consent to receive text messages is not a condition of any purchase, permit, inspection, or service.
- Carriers are not liable for delayed or undelivered messages. Do not rely on text messages for urgent or safety-critical notice.
Text messages are sent through a third-party messaging provider. See our Privacy Policy for how we handle your phone number.
9. Email
We send transactional email on the Department's behalf, such as account verification, status changes, notices, invoices, and receipts. These are part of the Services and are not marketing messages; you cannot opt out of them while you hold an active account or an open matter with a Department. Because email can be delayed, filtered, or misdelivered, do not treat it as guaranteed notice. The record in the Services governs.
10. Third-Party Services
The Services incorporate third-party components, including mapping, payment processing, messaging, email delivery, cloud hosting, and push notification providers. We are not responsible for third-party services, their availability, or their content, and your use of them may be governed by their own terms.
11. Availability and Changes
We aim to keep the Services available, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and we perform maintenance that may make the Services temporarily unavailable. Offline features in our mobile and inspection tools are a convenience and depend on your device and connectivity; always confirm that queued work has been submitted.
12. Disclaimer of Warranties
To the fullest extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or that the Services will be uninterrupted, secure, or error free. No advice or information obtained from us creates any warranty not expressly stated here.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
13. Limitation of Liability
To the fullest extent permitted by law, FireInspection360 and its officers, members, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Services, whether based in contract, tort, strict liability, or any other theory, and whether or not we were advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services will not exceed the greater of the amount you paid to FireInspection360 (not to a Department) for the Services in the twelve months preceding the event giving rise to the claim, or one hundred United States dollars ($100).
Nothing in these Terms limits liability that cannot be limited by law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. If you are a public agency, these limitations apply only to the extent permitted by the law governing that agency, and nothing here requires a public agency to indemnify anyone beyond what its law allows.
14. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless FireInspection360 from claims, damages, losses, and reasonable expenses arising out of Your Content, your use of the Services, or your violation of these Terms or of any law or third-party right. This section does not apply to a public agency to the extent its law prohibits indemnification.
15. Intellectual Property
The Services, including their software, design, and documentation, are owned by FireInspection360 and are protected by intellectual property laws. These Terms grant you a limited, revocable, non-transferable right to use the Services as permitted here, and no other rights. Feedback you send us may be used without obligation to you.
16. Termination
You may stop using the Services at any time and may ask your Department's administrator to disable your account. We or the Department may suspend or terminate access as described in section 4. Sections that by their nature should survive termination will survive, including sections 6, 7, and 12 through 18. Termination of your access does not delete the Department's records; retention and deletion are addressed in our Privacy Policy and are governed by the Department's obligations.
17. Changes to These Terms
We may update these Terms. When we do, we will change the "Last updated" date above, and for material changes we will provide reasonable notice through the Services. Your continued use after the change takes effect means you accept the updated Terms.
18. Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. The venue for any dispute is the state or federal courts located in the State of Texas, and you consent to their jurisdiction. If you are a public agency, this section applies only to the extent permitted by the law governing that agency, and any conflicting term in a signed agreement between us controls.
19. Relationship to Other Agreements
If your organization has a signed written agreement with FireInspection360 covering the Services, that agreement controls where it conflicts with these Terms. Otherwise these Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Services, and they replace the End-User License Agreement previously posted on our website. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.
20. Contact
Fire Safety Technical Services, LLC
Email: [email protected]